Last month, the Canadian Transportation Agency (CTA) kicked off its cross-country listening tour on air-passenger rights.

Along the way, some media outlets framed the consultations with blaring headlines such as this one from the Radio-Canada Winnipeg affiliate “Le cauchemar aérien des Canadiens aura-t-il une fin?” – will Canadians’ airline nightmare ever end?

Anyone following this story would be forgiven for thinking the airline industry was in the throes of a catastrophic market failure. The opposite is true. Globally and domestically, trend lines point to surging capacity and lower base fares – indicators of a healthy, competitive environment.

Read the full article by Massimo Bergamini in The Globe and Mail.